FAQs

Welcome to Viova’s FAQs! Got questions? We’ve got answers! Check out our most frequently asked questions to get all the info you need to shop with confidence. 🛍️✨

1. How long will it take to receive my order? 📦⏰

  • USA Shipping: 3-5 business days 🇺🇸
  • International Shipping: 7-15 business days 🌍
  • You'll receive a tracking number once your order ships, so you can follow its journey! 🛫

2. Do you ship internationally? 🌐✈️

Absolutely! We ship worldwide, so no matter where your adventures take you, Viova can deliver. 🌟 Shipping rates vary by country and will be calculated at checkout.

3. How can I track my order? 🔍

Once your order has shipped, we’ll send you a confirmation email with a tracking number. 📬 You can use this to track your package's journey from us to you! 🚀

4. What is your return policy? 🔄

We want you to be 100% happy with your purchase! If you're not completely satisfied, you can return items within 30 days of delivery. They must be in original condition and packaging. For more details, just email us at support@viova.com. 📧

5. How do I make a return or exchange? 🔄📬

Easy! Just contact our support team at support@viova.com with your order number and details of the item you’d like to return or exchange. We’ll guide you through the process. 🤝

6. Do you offer free shipping? 🤑

Yes! We offer free shipping on all orders over $50 within the USA. For international orders, shipping rates will be calculated at checkout. 🌏

7. What payment methods do you accept? 💳

We accept all major credit cards (Visa, MasterCard, American Express) and PayPal. Safe and secure, always! 🔒💳

8. Can I change or cancel my order? 🚫

We process orders quickly to get your items to you as soon as possible. If you need to make a change or cancel, please contact us immediately at support@viova.com. We’ll do our best to accommodate your request! 🛒⚡

9. I have a question that’s not listed here! 🤔

No worries! We’re here to help with any other questions you might have. Just shoot us an email at support@viova.com and our friendly support team will get back to you ASAP! 💌

Still need assistance? We’re just an email away! Thanks for choosing Viova, and happy travels! ✨🌍🧳